Show All Answers

1. What are my pick-up days?

View the Pick-Up Days and Observed Holidays page to see your pick-up days by street.

2. How do I dispose of household hazardous waste?

Review the Seminole County Government website to learn how to properly dispose of household hazardous waste.

3. How do I report a missed pick-up?

Email Customer Services or call them at 407-539-6265. Be sure to provide:

• The address
• Your name
• A contact number or e-mail
• What type of pick-up was missed

4. I have a bulk item, how do I arrange for pick-up?

Single-Family

For single-family residences, bulk item pick-up will be collected on your recycling day. To schedule a pick-up, please email Customer Services or call them at 407-539-6265 prior to your recycling day. Acceptable items include:

• Mattresses
• Refrigerators
• Sofas
• Tables
• Televisions

Commercial & Multi-Family

Commercial and multi-family customers should call the City at 407-539-6265.

5. I am not sure what I can put in my recycling cart, what are the rules?

The blue 64-gallon cart is provided for your single-family residential household recyclables collection. The following materials are accepted:

• All plastics except Styrofoam and film bags
• All types of paper products
• Aluminum cans and foil
• Aseptic containers and gable-top containers (i.e. milk or juice cartons, drink boxes)
• Flattened cardboard (i.e. cereal boxes with plastic taken out)
• For pieces larger than cart, please flatten and tie in bundle not greater than 3 by 3 feet.
• Glass bottles and jars (clear, green and brown)
• Newspaper
• Steel/bi-metal cans

Please note: Remember to rinse all containers.

6. When does my garbage, yard waste or recycling need to be placed for collection?

Place your garbage and recycling carts and yard waste at the curb by 7 am on collection day with the cart handles and the wheels facing the house. Do not place the carts within 3 feet of objects as this will interfere with automated collection for garbage and recycling. Objects include:

• Fire hydrants
• Low hanging trees
• Mailboxes
• Parked vehicles
• Poles
• Other containers

7. Are there specific rules for residential yard waste?

Yard waste may be bundled or containerized. Grass clippings, leaves, and other loose vegetative material are to be placed in containers not to exceed forty pounds in weight. Bundles are not to exceed four feet in length and fifty pounds in weight, and individual limbs and branches are not to exceed six inches in diameter. All residential yard waste must be placed curbside within three feet of the edge of the traveled portion of the roadway. Yard waste is collected on Wednesdays.

Examples of Yard Waste

Yard waste consists of:

• Brush
• Grass
• Leaves
• Logs
• Palm fronds
• Shrubbery cuttings
• Tree limbs
• Other such matter attending the care of lawns, shrubbery, vines, and trees

Items Not Considered Yard Waste

Items not considered yard waste include:

• Dirt
• Flower pots
• Landscape timbers
• Mulch
• Wood fencing
• Yard decorations

8. My refuse was not picked up and I received a tag stating it was not in compliance, how do I resolve this issue?

Please call the City at 407-539-6265 or email Customer Services. Please have the tag handy or provide the information listed on the tag.

9. I have electronics and other items I would like to dispose of, how to I dispose of these items?

The easiest way to dispose of those items is by bringing them to the Seminole County Transfer Station. Televisions can be accepted on your bulk waste day.

10. What are the City’s rules about holidays?

The following are holidays when there will be no collection service:

• New Year’s Day
• Memorial Day
• The Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day

If your collection day falls on a holiday, your garbage will be collected on your next scheduled service day. If the holiday falls on your recycle or yard waste collection day please visit the home page as an alternate day will be established as needed.

11. There is a dead animal in the right of way, how do I report this?

Dead animals in the City’s right of ways are handled by Orange County Animal Services. You can email Orange County Animal Services or call them at 407-254-9150.

12. I have a general question, how can I get an answer?

Email Customer Services or call them at 407-539-6265.