Utility Billing Information

Customer Services works to exceed the expectations of their customers by responding to their needs on a timely basis, in a professional and courteous manner, and with definitive information. For more utility information, contact Customer Services at utilities@itsmymaitland.com .

Recurring Online Payments Opens in new window

One-Time Utility Payment

Online Credit Card Security:  

The City of Maitland uses an Address Verification Service (AVS) to protect utility customers against fraudulent credit card charges. In addition to existing security standards, AVS compares the billing address provided with each payment to cardholder information recorded by the credit card supplier. A transaction will not be processed without an exact match of the cardholder address as well as the CCV number on the back of the card. For questions, contact City of Maitland Customer Services at (407) 539-6265. Thank you.  

  1. Payment Options
  2. General Policies
  3. Services
  4. Fees & Adjustments


  • Bring payment (cash, check, or credit card) and bill stub in person to City Hall from the hours of 8 am to 5 pm, located at:
    1776 Independence Lane
    Maitland, FL 32751
  • Leave payment and bill stub in the envelope provided in the City Hall utility drop box located at the crosswalk on Packwood Avenue. (Do not leave cash.)
  • Mail the payment and bill stub in the envelope provided (do not mail cash), to:
    P.O. Box 940068
    Maitland, FL 32794
  • Arrange for your account to be paid by automatic bank draft.
  • Pay by credit card or debit card using Visa or MasterCard.

You can contact the Public Works Department at 407-539-6252 between 6 a.m. and 4:30 p.m. Mondays to Thursdays to report concerns with water or wastewater connections or pipeline leaks. For after-hours emergencies, please call (407) 539-6262.