Performance & Projects

Each year the City of Maitland’s various divisions of City government establish, review and/or update their respective performance measures and associated projects. The fire department too, does this and posts the information on the City website. The Fire Department’s performance measures are based upon a long standing commitment to "superior quality emergency and non-emergency customer service" to residents and visitors alike. The Department has been accreditation by the Center for Public Safety Excellence since 2009.

In addition to this, the Department received its initial accreditation from the Commission on Ambulance Accreditation Services (CAAS) in 2016. 

In 2018 the Department was rated One by the Insurance Services Office (ISO).  This is the highest ranking a fire department can receive and it benefits citizens by reducing their insurance costs.